I've done a bit more testing and I've found that it works as expected as long as I don't enter full screen mode on the M4 mini with Apple display. On my 2019 iMac 21" 4k, full screen mode works fine.

So, I wonder if full screen mode is the problem?

Hi, I did download it from the email link. But I've uninstalled and reinstalled and was able to enter my serial key. But now I'm having other problems. I've made a new thread about it. I did contact support and they have not responded to this ticket, or the last one I submitted regarding another iss...

Hi, following on from my last thread. I uninstalled and reinstalled and the menu to enter the password appeared as it should have. But now, I'm left with the screen going black intermittently. Although the mic graphic light up when I clap my hands, the notes aren't being recorded either. But even if...

Hi, as the title states. When I click on help there is no option to manage/activate license.

It'd be great if someone could help me please.

Thanks

George.

7.7.85

I'm getting it too on my Mac. Sorry, didn't see this post prior to making my post.

Should have said I'm on Mac. MOTU M2 interface. But this happens whether I use the MOTU or the the internal audio.

Hi, as the title states. It happens whether I have Earmaster play the clap sound or not. I can't see it being an offset issue as it only happens on the first beat.

It happens around 1 in every 4 exercises, sometimes more.

Many thanks.

Quentin wrote: ↑16 Jan 2025, 01:12 It should happen within 24 hours (outside of weekends), most of the time it's handled the same say. Have you looked in your spam folder?

I got notification today thanks and all is working again.

Cheers

Hi, yes the HELP menu is at the top of the screen of your Mac, not the top of the EarMaster window. Was it the issue? If you reach the max number of allowed activation, please contact support@earmaster.com so that we may reset your activation slots. Yeah, I did that two days a go and haven't heard ...

Hi, so I managed to find license manager and enter my password. But I got a message telling me that I have exceeded the maximum number of activations.

I'd appreciate any help with this

Thanks.

Hi, I bought EarMaster Pro in 2020. I haven't used it for a while and have a new hard drive on my Mac. I've downloaded the app from EM site. There is no help at the top of the screen as referred to in the instructions. At the top left there is a cloud symbol to log into the cloud. So I can't enter t...