Hi, as the title states. When I click on help there is no option to manage/activate license.
It'd be great if someone could help me please.
Thanks
George.
Just done a fresh install on a M4 Mac, can't activate key.
Moderator: Quentin
- George Goodnight
- Interval explorer
- Posts: 13
- Joined: 13 Jan 2025, 06:48
Re: Just done a fresh install on a M4 Mac, can't activate key.
Hi, that menu item is not available in versions downloaded form the Mac App Store. If you're on Mac and you bought a license number form our webshop, please install the Mac version of EarMaster that is available from our website. You will find the download link in your purchase confirmation email.
- Because in Music, We're All Ears... -
- George Goodnight
- Interval explorer
- Posts: 13
- Joined: 13 Jan 2025, 06:48
Re: Just done a fresh install on a M4 Mac, can't activate key.
Hi, I did download it from the email link. But I've uninstalled and reinstalled and was able to enter my serial key. But now I'm having other problems. I've made a new thread about it.
I did contact support and they have not responded to this ticket, or the last one I submitted regarding another issue weeks ago.
Is this product still being supported?
Thanks
I did contact support and they have not responded to this ticket, or the last one I submitted regarding another issue weeks ago.
Is this product still being supported?
Thanks
Re: Just done a fresh install on a M4 Mac, can't activate key.
We answer absolutely ALL support emails within 24 hours (except weekends). Have you checked your spam folder?
- Because in Music, We're All Ears... -
- holeioonline
- Noob
- Posts: 1
- Joined: 21 Jul 2025, 01:55
- Location: https://holeonline.io
Re: Just done a fresh install on a M4 Mac, can't activate key.
License management options will often be located in your personal account, user profile, or settings rather than in a generic "Help" section. Look for these on the website of your software/service provider.