Setup on Windows on ARM not possible

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rkukasch
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Joined: 21 Apr 2025, 22:07

Setup on Windows on ARM not possible

Post by rkukasch »

When I try to setup EarMaster 7 on my Windows on ARM Latop, following error message box appears:
Dieses Programm kann nur auf Windows-Versionen installiert werden,
die folgende Prozessor-Architekturen unterstützen:

x64
Windows on ARM emulates a x64 CPU. This message box is a known bug of Inno Setup, which EarMaster is using.
I would like to use EarMaster on my new Laptop. Please fix the setup routine.
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Quentin
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Re: Setup on Windows on ARM not possible

Post by Quentin »

Hello,

Thank you for your feedback. EarMaster does indeed use Inno Setup. We'll update the installer in the Windows version so that it installs on Windows on ARM.
- Because in Music, We're All Ears... -
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rkukasch
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Re: Setup on Windows on ARM not possible

Post by rkukasch »

Do you have some news here? Maybe a test version ;) ?
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aria_n
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Re: Setup on Windows on ARM not possible

Post by aria_n »

Quentin wrote: 24 Apr 2025, 08:43 Hello,

Thank you for your feedback. EarMaster does indeed use Inno Setup. We'll update the installer in the Windows version so that it installs on Windows on ARM.
It would be even better to have a real ARM64 version, but emulation as a workaround is still preferable to not having EarMaster. :cry:
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Disimprover
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Re: Setup on Windows on ARM not possible

Post by Disimprover »

I am unable to install EarMaster on my samsung lap top, it has a 64-bit operating system, ARM-based processor (snapdragon), and the latest version of windows - I get a pop up with the message....

"This program can only be installed on versions of windows with the following program architecture: x64"

I have paid for the software but cant run it on my laptop. Is there anything that can be done?

I would welcome some help,

Grant
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tedscott
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Re: Setup on Windows on ARM not possible

Post by tedscott »

It’s related to the way EarMaster’s current Windows installer (built with Inno Setup) checks for CPU architecture. Even though Windows on ARM can emulate x64, the installer fails before it gets that far. At the moment there’s no public fix or test build released, so you can’t get past that architecture error unless they provide one.
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Disimprover
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Re: Setup on Windows on ARM not possible

Post by Disimprover »

Thank you very much for taking the time to post, much appreciated. I think I understand.....Looks like all I can do is wait and hope! In fact I have a feeling that when I was reading reviews of this laptop some people noted the architecture did throw up bugs with some software, so it is a joint earmaster and laptop issue....

Cheers, Grant
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