Hello,

An EarMaster Pro 5 license can only be used on Windows PC and Mac. iOS is part of the monthly or annual subscription which includes all versions on all platforms, or it can be purchased for iOS only as in-app purchases within the iOS app itself.

Hello,

We answer ALL emails sent us via the support contact form. Did you see an error when sending your email? Could you please write directly to supportearmaster.com instead, and make sure to include your serial number in your email.

Thank you!

Thank you for your feedback. This is not a known issue, so we would like to look deeper into this. Could you please record a video showing the app starting and then going black. The timing of the video might give us better clues as to what exactly might be happening. You are welcome to send the vide...

We answer absolutely ALL support emails within 24 hours (except weekends). Have you checked your spam folder?

It's in the Help menu in both the Windows and Mac versions of EarMaster. Notice however that on Mac, the License Manager is only included in the version from our website, not in the one from the Mac App Store, for the simple reason that the Mac App Store doesn't permit serial number mechanisms. So o...

Hi, that menu item is not available in versions downloaded form the Mac App Store. If you're on Mac and you bought a license number form our webshop, please install the Mac version of EarMaster that is available from our website. You will find the download link in your purchase confirmation email.

Apart form the Beginner's Course, which is the best starting point for beginners, most courses have a theme and offer a progression that increases as you run through the lessons. So it's really up to you which type of training you want to take. Vocal Trainer focuses on voice (singing intervals, scal...

It seems this error is caused by the graphic engine in your virtual machine. In EarMaster's preference, you'll find a section called "Developer settings". You can freely try different combinations of the first six options, from "UseDX" to "UseGPUCanvas". Hopefully, one ...

Yes, you can open the exercise options (right-side panel) and enable microphone as "lower interface". This will re-enable microphone. Plugging a MIDI keyboard makes EarMaster think that it's what you want to use in the exercise, so it witches automatically to MIDI Input.

Thank you. I managed to reproduce the error. It seems to happen on Mac only, when hitting the first note exactly on time using the space bar or the downward arrow. We are working on fixing it as soon as possible.

Hi I answered you in the other post you made

What build are you using? You can see that number at the top of the EarMaster window, in this format: 7.x.xx

There used to be such a bug in an older Mac build. On what platform are you using EarMaster?

Yes, indeed, that would require an update. I will report your request to the dev team, but I'm not sure it can be added soon when it needs to compete with some central features that many users have been waiting for for a long time :) You could aslo try to write the chords as you would like them to b...

It should happen within 24 hours (outside of weekends), most of the time it's handled the same say. Have you looked in your spam folder?